via techcrunch.com
While consumer electronics (CE) merchandise returns are often an overlooked scenario for consumers they are undoubtedly top of mind for manufacturers and retailers because of their billion dollar price tag. “Put another way, manufacturers spend about 5 percent to 6 percent of revenues to manage all aspects of a customer return. For retailers, returns represent approximately 2 percent to 3 percent of sales,” according to a new study put out by Accenture.
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