via openforum.com
There are certain behaviors, attitudes and actions that customers find really upsetting. Perceived slights on the part of a customer service representative can sometimes have significant repercussions for your business. Many customers today won’t ask to see the manager; instead they’ll tweet about what happened to thousands of followers. You won’t even have an opportunity to make amends. While business owners need to focus on the big-picture strategic issues that keep their businesses operating smoothly, it’s crucial to regularly assess the little things about your business that customers may find annoying.
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