The Future Of Customer Experience – 3 Examples Of Virtual Assistants, Biometrics And Siri-Style Services

via techcrunch.com

The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual.

Humans are just so inefficient. But they can be improved, too, through interfaces that provide them more automated capabilities.

Salefsorce.com is on the edge of this trend. It continues to acquire companies that automates an agent’s tasks to become more efficient and customers to experience a less odious way of getting their issues answered. This week it acquired GoInstant, which makes it easier for anyone in a customer experience role to share a Web page. It requires no plug-in. It’s simply a URL that connects the agent and the customer .

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Google Search Beats the Crap Out of Siri In 1600 Question Test

via gizmodo.com

Pitting Google search against Siri using a monster 1600-question test shows how useful Siri really is: not at all. Google answered correctly 86 percent of the time. Siri achieved just 68 percent accuracy. At that point, it's not much better than a crystal ball.

We knew that Siri isn't very good. But this intense test shows just how ridiculous the gimmicky voice assistant could be.

The fact is that even Apple co-founder Steve Wozniak has been saying this since the day Apple introduced the iPhone 4S with Siri. It just sucks. Siri as an independent product, before Apple acquired it, the Woz told us at the Gizmodo Gallery...

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HTC Making Siri Clone

via businessinsider.com

Take a look at this image from HTC's Facebook page previewing a "top secret" project that seems very Siri-like.

BGR saw this photo first.

It looks nearly identical to Samsung's S-Voice voice-powered assistant, which is in turn a ripoff of Apple's Siri on the iPhone.

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Siri Is About To Learn A Bunch Of New Tricks

via businessinsider.com

Here's the rundown on what Siri will be able to do in iOS 6:

Sports integration. Siri will be able to answer questions about sports scores and player stats.

Restaurant integration. You'll be able to use Siri to make reservations through OpenTable.

Movie integration. Use Siri to track down movie times and watch trailers.

App launching. Siri will finally be able to launch apps by voice.

Siri on the iPad. About time!

Car integration. Siri will go hands-free for use while driving in your car.

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Virtual Assistants: The Wave of the Future

via freelanceswitch.com

Here’s the situation: You are a successful freelancer who has a hard time turning down work. And you’re busy.

Too busy, in fact, to do much of anything but work. Because you work by yourself, you are not only bogged down with the projects you owe your clients, you are buried under phone messages, emails, bills that need to be paid, invoices that need to go out, and don’t even mention updating your blog and website. Facebook, Twitter, and Google+? Please. You don’t have the time.

Does this sound familiar? It doesn’t have to be this way, you know.

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Someday Siri Will Be This Smart and Good Looking

via gizmodo.com

The newest promo video for Prometheus is pretty phenomenal—Michael Fassbender, in chokingly creepy fashion, introduces his David android, who we of course know will turn out to be evil and awful. But hey, this is the real future.

Creepy David makes repeated mention of his commitment to understanding us—and there's nothing sci-fi about that. We can already see increased emphasis put on building software with empathy. Software that can help us even when we're inarticulate or dumb. Software that can think things through for us. Just look at Siri—if it's worth anything at all, it's because it can process natural language. Or look at what the Navy is doing to prepare robots that can work alongside humans.

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The Future Of The Virtual Personal Assistant

Since its launch in the iPhone 4S, Siri has become a phenomenon, and for good reason. Siri is a revolutionary consumer software product based on breakthroughs in speech and artificial intelligence technology.

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Who's the Better Personal Assistant, Siri Or Alfred?

via gizmodo.com

Batman's always marched to the beat of his own drum, but as Superman points out, it might be time for him to trade in his home grown bat-gear for something a little more off-the-shelf.

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How to Use Virtual Assistants to Grow Your Business

via readwriteweb.com

Time is a commodity that when spent, is gone forever. In today's multi-task, multi-function smorgasbord, the flattening of the Internet has opened a window to savvy entrepreneurs looking to utilize and control the time they do have. We aren't talking about magic, but a new breed of workers called virtual assistants.

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