The most hated companies in America once again include airlines, utilities and banks, according to the latest cycle of ratings from the American Customer Satisfaction Index.
These industries score badly because of limited competition and the difficulty of interacting with customers.
"Where companies have little or no competition or where customers encounter barriers to switching among competitors in terms of cost and/or convenience, companies may not need to satisfy their customers to the same degree in order to keep them," ACSI's David VanAmburg says.
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