Tim Cook just released a statement aimed at customers apologizing for the Apple maps mess.
In the letter he says, Apple is "extremely sorry" for releasing a subpar product and "we are doing everything we can to make Maps better."
He even tells customers to try other apps while Apple fixes its maps: "You can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app."
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