via gizmodo.com
We recently showed you just how badly some of Apple's retail elite behave when no one's watching, but surely they were taught better, right? You bet they were: Apple tells its new recruits exactly what what to think and say. How do we know? We read Apple's secret Genius Training Manual from cover to cover.
It's a penetrating look inside Apple: psychological mastery, banned words, roleplaying—you've never seen anything like it.
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